Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at broochella@broochella.com. Please note that returns will need to be sent to the following address: Broochella - PO Box 665, North Perth 6906

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at broochella@broochella.com.

Damages and issues
Please inspect your order on arrival. If an item is defective, damaged, or incorrect, contact broochella@broochella.com within 24 hours of receipt so we can assess the issue and make it right. Please include your order number and clear photos of the item and packaging.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
For the quickest exchange, email broochella@broochella.com with your order number and the piece you’d like instead. We’ll place your requested item on hold. Once we receive your original in perfect condition, we’ll confirm and ask you to complete a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at broochella@broochella.com.